Lifecycle Services
Our custom-built, secure facility supports customers with device management, including new starters, device replacements, and end-of-life sustainable recycling.
What is Lifecycle?
Your business relies on IT devices, from company laptops and desktop PCs to smartphones. But from the procurement, imaging, configuration and shipping through to its eventual secure disposal, supporting any company device through its whole lifecycle can be costly and time consuming. At Tialis, our tailored solution allows the management of your device to be more responsive, reliable, better value for money, and sustainable.
Lifecycle is more efficient for your business. We redeploy your assets back into your estate, meaning that your users are operational faster than traditional break-fix methods. We dispose of end-of-life devices ethically, with 75% re-used, reducing landfill waste, and providing the added benefit for our customers of revenue return for their resale.
Secure storage and
device management.
Device imaging and
software installation.
Repair, replace and device recycling to WEEE standards.
Tracked next day delivery for remote workers.
Reduce your carbon
footprint for IT.
Sustainable disposal of
end-of-life devices.
We have built our reputation on reliability, security, consistency, and sustainability
98%
Blended SLAs maintained
across all services.
80%
Carbon footprint reduction
since 2018.
100%
Cyber security scorecard
achievement.
99%
First time fix for
Lifecycle service.
97%
Percentile ranking with Ecovadis
for supplier sustainability.
41%
Of our staff have over
10 years of continuous service.
Why is Lifecycle important?
Good devices make for good business. We provide next day replacements for broken devices, can manage devices for new starters and leavers within your business, handle small to large scale project deployments, and provide the sustainable disposal of end-of-life devices. Our Lifecycle solution provides an enhanced device management service that ensures your teams have the tools they need to be productive.
1
Device
Imaging
We store your assets at our secure purpose-built facility, where we image, install software applications and ship built devices to your needs.
2
Scalable,
Secure
We’re ISO27001 accredited, keeping your devices and data safe, whilst offering a fully scalable, flexible solution to suit your changing business.
3
Repair
and Reuse
Our solution is more efficient than traditional break-fix methods, and when your devices are end-of-life, we dispose of them sustainably.
Our flexible, customer-focussed services add value
We’re flexible in how we work, to suit the changing needs of your business. Lifecycle includes a scalable solution with transactional payment options allowing you to easily change your levels of support up or down. Our services have been developed in close collaboration with our customers, for over 30 years.
“Your engineers are always helpful, knowledgeable and sort out any problems we have. They’re always polite and friendly, even though I probably ask the same questions 100 times. Highly recommend, Tialis, you’re a proud representation of service at its best. ”
“Fabulous service by the Tialis team. Your staff were extremely pleasant and very swift in resolving my IT issue. I am delighted. ”
“A big thank you to the Tialis team for the excellent work completed on delivering a critical program of work for us. This was the first time you worked on this project and you delivered every aspect with professionalism and quality.”
“I was concerned about the prospect of handing over my old laptop before I had a new one up and running, but I can’t believe how quick and simple it’s been to get set up. Your instructions were clear, easy to follow and the whole process took less than 10 minutes! ”
“As usual, I received a fabulous service from Tialis. I made my request in the morning and received my item in the afternoon, that was lightening fast! Really excellent service from your team. ”
“Wow I am amazed! I only made the request for redundant equipment to be collected on the weekend. They were collected first thing Monday morning, really excellent service. ”
“As usual we received prompt and excellent service by the IT Support Desk, I just cannot praise your team enough! ”
“Very satisfied with the service provided by Tialis, impressed with the quick turnaround from ordering my device to receiving it. Thank you for your efforts. ”
“Just wanted to let you know that I was really impressed with one of your engineers who supported me with digital needs when I was in London recently. He really went out of his way. His willingness to help us, along with his proactive support was, and is, always appreciated. ”
“I have been really impressed with the service you’ve offered, your team consistently goes above and beyond. For my most recent request, one of your team was brilliant with getting everything booked in with me and setting up the IT requirements, so I just wanted to feed that back. ”
“Very satisfied with the service. Your team was professional and friendly, and you sorted out my replacement phone very quickly. Thank you. ”
