About Us
We keep end users’ essential IT working for businesses.
What do we do? We make sure end users have the technology they need to keep working, no matter where they are or what happens to their equipment. Minimising downtime, by making technology work – laptops, desktops, phones, tablets and peripherals.
We do this through a range of services, whether it’s in customer offices via our security cleared onsite engineers; through our field engineers who step in as and when needed; or through our device lifecycle management services, where replacement devices are replaced, repaired, repurposed and resold.
With 30 years of experience our services remove the burden of mundane, time consuming tasks for essential IT equipment, freeing up time for IT teams for strategic, business benefiting actions.
Partnership
All our services are delivered through and in partnership with systems integrators, resellers and other channel partners, complementing the other services they deliver to their customers. We adapt to work alongside the processes of the channel partner, making the customers’ experience and that of the end user as seamless as possible.
Tialis Mission and Values
At Tialis our mission is to deliver exceptional IT services that make a meaningful difference to our customers. We achieve this by:
1
Collaborating
Collaborating closely with clients and team members, recognising collective strengths to deliver smarter solutions.
2
Excellence
Pursuing excellence in every service we provide, continuously striving to exceed customer expectations.
3
Ethical Approach
Acting ethically, ensuring our work supports long term organisational success without compromising the planet.
1
Agility
Staying agile and adaptable, always seeking better ways to deliver value in a rapidly evolving digital landscape.
2
Honesty
Being honest, open and accountable, earning trust through integrity and transparent communication.
3
Ownership
Taking full ownership of our work, delivering our best and standing behind the results we achieve.
We hold ourselves to the highest standards and demonstrate our excellence and maturity in our processes, our attitude to security and the environment with ISO 9001, ISO 14001 ISO 27001, Cyber Essentials Plus and Ecovadis
Community
We are committed to the community we work within. With customers across the UK our colleagues are also geographically dispersed. To ensure we support our respective communities our colleagues are encouraged to donate a day a year to their chosen local charities. Whether that be volunteering at community groups to help with IT, or assisting at fundraising events.
Supporting businesses for 30 years
We strive for 5 star feedback, here is a small sample of the notes we have received from our very happy customers.
“Your engineers are always helpful, knowledgeable and sort out any problems we have. They’re always polite and friendly, even though I probably ask the same questions 100 times. Highly recommend, Tialis, you’re a proud representation of service at its best. ”
“Fabulous service by the Tialis team. Your staff were extremely pleasant and very swift in resolving my IT issue. I am delighted. ”
“A big thank you to the Tialis team for the excellent work completed on delivering a critical program of work for us. This was the first time you worked on this project and you delivered every aspect with professionalism and quality.”
“I was concerned about the prospect of handing over my old laptop before I had a new one up and running, but I can’t believe how quick and simple it’s been to get set up. Your instructions were clear, easy to follow and the whole process took less than 10 minutes! ”
“As usual, I received a fabulous service from Tialis. I made my request in the morning and received my item in the afternoon, that was lightening fast! Really excellent service from your team. ”
“Wow I am amazed! I only made the request for redundant equipment to be collected on the weekend. They were collected first thing Monday morning, really excellent service. ”
“As usual we received prompt and excellent service by the IT Support Desk, I just cannot praise your team enough! ”
“Very satisfied with the service provided by Tialis, impressed with the quick turnaround from ordering my device to receiving it. Thank you for your efforts. ”
“Just wanted to let you know that I was really impressed with one of your engineers who supported me with digital needs when I was in London recently. He really went out of his way. His willingness to help us, along with his proactive support was, and is, always appreciated. ”
“I have been really impressed with the service you’ve offered, your team consistently goes above and beyond. For my most recent request, one of your team was brilliant with getting everything booked in with me and setting up the IT requirements, so I just wanted to feed that back. ”
“Very satisfied with the service. Your team was professional and friendly, and you sorted out my replacement phone very quickly. Thank you. ”
